July 25th - sent at 6:17am CST
I recently received a package from you that I never ordered. I don't even want to open the package and I just want to send it right back to you. (Here at this point I inform them of the package number on the box). Please refund the $97.88 you took from my account last week. I also noticed you took out $97.88 last month and I never received anything from you. I will now be contacting the bank to block any further transactions from your company. Please cancel all future business transactions. It's funny when you look online at your reputation, and it's not a very good one. Auravie is in all sorts of rip-off reports. This is not a way of doing honest business.
If that # above doesn't help, my address is (here I give both my wife's name and our address). Please refund all of my money right now ($97.88 from both this month and last) or I will report you to the state attorney general and the federal trade commission. I am sending the package back through the mail to you today.
P.S. my husband maintains a blog and is on Twitter, and we both have Facebook accounts with lots of friends, and if this is not corrected immediately, he will be advising everyone he knows not to do business with you.
To top it off, I also created the following videos, which can be viewed on YouTube:
Then, I also created these two videos regarding both my mailing of the package, on July 25th, and my final rant for the day.
On August 3rd, a week and a half later, we still have not seen any refunds from AuraVie. So, I found their e-mail address (once again, we tried calling with no success) and I sent the following e-mail:
Last week, on July 25th, I shipped a package back to you that I
didn't order. I did not sign up for recurring shipments of your
products, thereby you've also been charging me $97.88 in June and
July. I demand that you pay us back for the shipment that I just
sent back to you. It was unopened. My husband is an accomplished
blogger and has made a video of it, which he will put on YouTube
absolutely trashing your business practices if our money is not
refunded. For the June shipment, we never recieved it so unless you
can provide proof that it was, we demand a refund of that $97.88 as
Get this taken care of today. If it isn't, I will also be in touch
with the MN Attorney General's Office.
I contated you also on July 25th to notify you that this package was
coming. Did I get any response from you? No. What business does
that, ignores people?
Contact us and get this taken care of. Today.
I hereby state to everyone not to do business with AuraVie. This has nothing to do with their products and if their products even work. This is in regards to their absolutely poor customer service and rip-off business practices.
Let me repeat: DO NOT DO BUSINESS WITH AURAVIE!
Was I unclear? If you don't believe me, type in the company's name on Google. The first entry is their website. What's below that: complaints and ripoffs. Avoid them!
Don't say I didn't warn you!